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GHL Customizer · Support tickets

A support desk built into the customizer

Your clients raise tickets from a Support page, and your team works them from a proper help desk with statuses, internal notes, canned replies, SLA targets and reports. No extra tool, no extra login.

Beta · Free Free during beta, every feature included.

Create your free account See the screens
Support desk inbox with ticket counts, filters, priorities, assignees and SLA timers for sample customer tickets
  • 5 ticket statuses
  • 2 sides: client page and team desk
  • 5 MB attachments per file
  • 1 place for every conversation

Why it matters

Support by email gets lost between inboxes

When requests arrive in personal inboxes, nobody knows who is on what, how long a client has waited or which problems keep coming back. A desk gives every request a number, an owner and a trail.

Stock GoHighLevel

  • Requests scattered across inboxes
  • No idea who is handling what
  • Clients chasing for updates
  • No record of what keeps going wrong

With the GHL Customizer

  • Every request numbered, with a status
  • Assignees, internal notes and canned replies
  • Email updates to the client on every reply
  • Reports on volume, response times and ratings

Take the tour

Click through the real screens

Screenshots from the live customizer. Pick a screen on the left to see it full size.

Support desk inbox with ticket counts, filters, priorities, assignees and SLA timers for sample customer tickets

What you get

Everything in support desk

A Support page for clients

Clients open tickets, attach screenshots, follow replies and rate the answer, all inside the customizer.

A real help desk

An inbox with filters, statuses from open to closed, priorities, assignees and bulk actions.

Notes and canned replies

Internal notes that clients never see, and saved replies for the questions you answer every week.

SLA targets

Set response targets and see at a glance which tickets are close to breaching.

Reports and export

Ticket volume, response times and satisfaction over time, plus a CSV export of everything.

Email notifications

Your team hears about new tickets and clients hear about replies, and resolved tickets close themselves after a quiet week.

How it works

Live in three steps

  1. 1

    Client opens a ticket

    From the Support page, with a category, a description and screenshots.

  2. 2

    Your team picks it up

    Assign it, reply, leave internal notes and move it through the statuses.

  3. 3

    Resolved and rated

    The client is emailed, rates the answer, and the ticket closes itself after a quiet week.

Works well with

More from the customizer

Agency and SaaS Workspaces, team roles, packages, REST API, audit and backups. Notifications 32 widget types, 94 templates, inline or floating. How it works One script, one CSS import, privacy mode and domain lock.

Questions

Support desk: common questions

Users of client companies open tickets from the Support page. Each company only ever sees its own tickets.

Yes. Images, PDFs, text files and zips up to 5 MB each. Files attached to internal notes stay visible to staff only.

Yes. Clients are emailed when the team replies, and staff are emailed when a new ticket or reply comes in.

Yes. Merge a duplicate into the original so the whole conversation sits in one place.

Beta · Free

Free during beta, every feature included

Sign in, try support desk on your own brand and paste two lines into GoHighLevel. No card, no plans to pick.

Create your free account All modules